EVault Open File Manager

Frequently Asked Questions (FAQs)

The EVault Open File Manager product is in the End of Life process. The FAQ below should answer all questions regarding this process. Should you have further questions, please contact OFMInquiries@evault.com.

• Do I need EVault Open File Manager?
• How will I solve the open file backup problem now that Open File Manager is no longer available?
• What is the End of Life timeline?
• Will EVault continue to provide bug fixes and patches for Open File Manager until July 20, 2012?
• Do I still pay for support on my Open File Manager licenses?
• Can I use the Open File Manager software after July 20, 2012?
• If I change backup applications, can I continue to use the EVault Open File Manager?
• Do I have the appropriate EVault Open File Manager license level for my environment?
• Does Open File Manager work with Exchange, Lotus Notes, SQL, Oracle, GroupWise, etc.?
• How is Open File Manager licensed?
• Does Open File Manager mirror my files or need a lot of extra disk space?
• How do I evaluate the product?
• Can I administer Open File Manager from a single system?
• Does Open File Manager provide cluster support?

Do I need EVault Open File Manager?

Backup programs used to have difficulty handling the backup process for open and in-use files. Oftentimes these files would be skipped or forced to back up, resulting in corrupt data in the retention point. Technology has evolved to a point that has made it easier for backup programs to seamlessly handle open and in-use files. Customers no longer need a standalone open file backup technology.
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How will I solve the open file backup problem now that Open File Manager is no longer available?

Technologies freely available in the Microsoft Windows and Novell OES operating systems will back up open files in a transaction consistent state. Microsoft Window’s Volume Shadow Copy Service (VSS) has been fully integrated with the EVault Windows Server agent. Novell Storage Services pool snapshots should be used to protect open files during backup.
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What is the End of Life timeline?

I365 will stop selling the Open File Manager software license on August 15, 2011. Product Support will continue until July 20, 2012. Support contracts associated with all licenses will terminate on that date. Those contracts which are or have been renewed between July 20, 2011 and June 30, 2012 will be prorated through July 20, 2012. After June 30, 2012, Support contracts will no longer be able to be renewed.
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Will EVault continue to provide bug fixes and patches for Open File Manager until July 20, 2012?

No further Open File Manager releases are scheduled on the EVault roadmap. However, hot fixes and patches that address critical bugs will continue to be provided by EVault until July 20, 2012.
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Do I still pay for support on my Open File Manager licenses?

Should you require assistance or bug fixes on the Open File Manager software, you can elect to renew and pay for your support contract until June 30, 2012. Any amount paid until that date will be prorated through July 12, 2012.
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Can I use the Open File Manager software after July 20, 2012?

You have purchased a perpetual license to use the Open File Manager software and can continue to use the product. After July 20, 2012, you will be able to access the software’s Knowledge Base articles for self-support only. EVault recommends that you take advantage of other supported technologies or products.
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If I change backup applications can I continue to use the EVault Open File Manager license?

No problem, you You can continue to use the same Open File Manager license with other backup applications. However, per the EOL timeline above, you will no longer be able to obtain support for Open File Manager after July 20, 2012, regardless of the backup application utilized in your environment.
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Do I have the appropriate EVault Open File Manager license level for my environment?

EVault Open File Manager has three license levels: Enterprise, Server, and Workstation—based on the operating system of the target machine. Please see the licensing chart to determine whether you have the appropriate license level.

Does Open File Manager work with Exchange, Lotus Notes, SQL, Oracle, GroupWise, etc.?

Yes. Open File Manager supports all a broad array applications. Please see the supported applications chart for a full listing of those applications.
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How is Open File Manager licensed?

One license is required per machine. Multi-license serial numbers are available, simplifying license management.
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Does Open File Manager mirror my files or need a lot of extra disk space?

No. Open File Manager only caches data necessary to ensure an accurate image of open files for backup and does so in 1Kb increments, thus minimizing the amount of empty disk space required.
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How do I evaluate the product?

Trial evaluations are no longer available for the product.

Can I administer Open File Manager from a single system?

Yes. Open File Manager can be administered from a single Windows workstation. The Open File Manager Server component can be installed, initiated, stopped, and removed using the Control Component loaded on any system.
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Does Open File Manager provide cluster support?

Yes. Under the "Enterprise" license, Open File Manager supports Microsoft's Cluster Servers technology, including automatic detection of dynamic volume mounts and dismounts for con open file protection in fail-over and fail-back scenarios.
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